Manager Telesales (4)

Responsibilities:

-  Monitor and controlling all telesales activities, including KPI of team member

-  Identify key area of improvement in tele sales process

-  Make sure end to end sales processes are in place snd provide solution whenever needed by the team

-   Coordinate with other division/department related to loan disbursement, data of existing customer, support system for telesales activities, etc

-   Monitoring random calls for quality assurance

-   Strategize achieve monthly sales target

Requirements:

-   Bachelor's degree in business, economic, science or equivalent

-   At least 3 years of experience as telesales/telemarketing manager

-   Having experience in Retail F&B industry is an advantage

-    Analytical and possess problem solving ability with strategic thinking

-    Able to identify gaps and perform root cause analysis (RCA) ad well as provide recommendations